Frequently Asked Questions
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Services
What kind of tours and experiences do you offer?
We specialize in curated shore excursions and unique travel experiences across our locations in Mexico, the Caribbean, and Europe. Our offerings range from cultural and culinary experiences to adventure and relaxation-focused activities.
Do you only work with cruise passengers, or can independent travelers book with you?
While we primarily serve cruise passengers through our partnerships with major cruise lines, we also accommodate private requests for travelers seeking customized experiences.
Which ports do you operate in?
We currently operate in Mexico (Cozumel & Progreso), Cayman (George Town), France (Marseille, Nice, tulon), Spain (Bilbao, Valencia, Ibiza), and Portugal (Lisbon & Porto).
Booking & Customization
Can I book directly with you, or do I need to go through my cruise line?
Many of our tours are available exclusively through cruise line bookings. However, for private or customized experiences, you can contact us directly to arrange a tailored excursion.
Can I customize a tour for my group?
Yes! We offer fully customized experiences for small and large groups. Whether you’re looking for a private adventure, a family-friendly activity, or a corporate outing, we can tailor an itinerary to your needs.
Tour Details & Logistics
Are your tours accessible for all guests?
We strive to offer accessible options for all travelers. Some excursions may have physical requirements due to terrain or activities, but we are happy to assist in finding the best experience for your needs.
What happens if my cruise ship arrives late or changes its itinerary?
We work closely with cruise lines to accommodate any schedule changes. If your ship’s itinerary is altered, we will do our best to adjust your tour or offer an alternative.
What should I bring on my excursion?
It depends on the tour, but we generally recommend comfortable clothing, sunscreen, a hat, and a reusable water bottle. Specific details will be provided upon booking.
Do your tours include transportation?
Yes, all our excursions include round-trip transportation from the cruise port or designated meeting point for your convenience.
How can I contact you for more information?
You can reach us via our contact form on the website or email us at [your email]. For urgent inquiries, we also provide WhatsApp support.
Plan Your Dream Trip
Let us to help you planning out your dream vacation to any of our destinations.